"True color and size. Minimal embellishments were a plus as buckles get caught on my pant hem. Comfortable heel height that balances fashion and comfort. I like the full zip for easy in/out and a sturdy heel guide that won't collapse if you're tugging on the boot. Not as soft and scrunchy as my last boot but they eventually ripped because the material was thin. I don't expect that with this boot. I could do without the laces in the back and the protective floppy tongue inside the boot shaft. The laces come untied inside my jean pant leg but I can see the appeal when worn with a skirt. Snug heel fit keeps the boot in place. The exterior material is soft and fuzzy and will probably look awful when a toe scrapes a concrete curb. I plan on only wearing them in good weather and curb free conditions. Very happy with this boot. Price and fast delivery were an added plus."