"These are cute shoes, though the back tan part was oddly discolored with black "rub marks" right out of the box. I got the black/white/tan, and liked the shoe as a whole, except for the heel marks, and I have NO complaint with the service at all; it is prompt. The shoes, though, are at least a full size too short. I've worn 9M for as long as I can remember, and these not only were too short, they actually hurt. No size up left to try."