"Love the shoes! However, I brought a size a little too big for me and had to exchange it. Get a size smaller than you usually get as these shoes run a little wider. Got on the phone with customer service wait time was a little longer than anticpated but when I spoke to them they were extremely motivated in helping me with the exchange. The shoe itself is gorgeous. The straps next to the buckle are a little filmsy but for the price....My suggestion take it to a shoe repair store and get a better one. Love the look, Love the height. Can't wait to get my exhanged pair in the mail soon"