"I ordered a pair of Converse Chuck Taylor al Stars that were not available in the store. I arranged to have them delivered so I could pick them up in the store in Spokane, WA for my son who goes to college in Boise, ID. They came in and picking them up was a breeze. It saved me shipping costs to have them delivered to my home. Unfortunately, the size was just a tad too large for my son so he was able to take them into the DSW in Boise Idaho and they took them back and credited my account. I really appreciated the convenience and ease of the in store pick up and return. I will definitely order from DSW online in the future."