"Such a great bag!!!! I love it and I get so many compliments on it everywhere I carry it but when DSW shipped it to me it came in a soft shipping bag with no packing inside the purse to help hold its shape so it was completely flat and haggard looking. I had to stuff it full of paper and let it sit for a few weeks to get its shape back. Now it is fine but it took some time before I could use it."