"The first purse received had a black dot right on the front. It looked like a pen mark. I called DSW and the woman was very helpful. I was told another purse would be inspected, hand packed, and sent in 2 days. I received it as promised. However, the leather on this purse did not look as high quality and the purse looked used. The sales lady that I returned that purse to in the DSW store completely agreed. Sadly, I will not bother with on line orders from DSW anymore."