"They don't fit and you have to return them; that's what they say. Picked these up in a size 11 and they were almost a full inch of extra space between my toes and the top of the shoe. They are a bit of a pointed toe style so some room is to be expected but this was way to much. Definitely run long. Would recommend going down a half size or full size. With that said, everything else about them is great. They look amazing, fit comfortably and I'm excited to get them back in the right size."