"For starters this is an awesome looking boot and it is really comfortable, but after experiencing two pairs with poor quality, I just had to give it a bad rating. First pair, one of the lace hooks broke after 3 days of wearing. Returned and had another shipped to me. That pair arrived in the box with a lace hook missing. I didn't even get a chance to break them; they came broken! Hats off to the DSW team though for taking care of it though. I won't be making the same mistake a third time with this boot."