"I ordered these shoes in the Green color and once I tried them on they ran a little big. So instead of sending them back via UPS I like the fact that I could take them back to the local store. Once I did that the sales lady informed me that she will refund my money, and also told me that I could still use my "rewards money" since I brought them using my rewards. I LOVED their customer service, it was awesome! While in store I purchased some boots instead since they did not carry the "green" color I was looking for! GREAT JOB DSW!!!!!"