"I LOVE this shoe - very cute, and very versaitle. I've tried on the SM Heaven shoes before, and they usually dig into the back of my heel a little but these don't. These are comfortable and go easily from office to out. My only complaint is that the bottom is covered in a fabric of some sort (over the regular rubber) and I didn't realize it until I almost fell because there's no traction. Other than that odd detail, they're great!"